At Aquanest Biotic we are committed to providing our clients with best quality fish and bird antibiotics and pharmaceutical products with second-to-none customer service. We offer a 30 day satisfaction money back guarantee. You must show a proof of purchase with us in the form of your order number and payment method as well as a brief explanation of why you weren’t satisfied with your purchase. We have total confidence in our products, we back that up!
What If My Package is Damaged When I Receive It?
If you receive your package and it is broken please notify us immediately so that we can file a claim with USPS or applicable carrier to get a shipping reimbursement.
What Is Your Standard Return Policy?
Outside of our disatisfaction money back guarantee, if you simply change your mind and you would like to return your purchase, we will accept a return of the product it is unused and all safety seals are unbroken and intact. Please email us at email@example.com for further instructions to initiate a return. The customer is responsible for paying return shipping. If you receive your order and it is damaged or the seal is broken, we will initiate a refund or send a replacement.
All returned items will be inspected upon us receiving them to verify that they are in their original unused condition. Any product that is missing parts or appears to be tampered with will not be refunded. No shipping charges will not be reimbursed. We are not responsible for damage in transit from our facility. Refunds will only be given to the original party who purchased them and only to the original method of payment used when ordering. Please allow 2-3 business days for processing once we have received your return.